Subscription and Billing Policy

This policy is part of the SignalPilot Terms of Service. It applies to self-serve subscriptions bought in the SignalPilot app. If you have a signed Order Form, its billing terms control where they differ.

Plans and terms

Each paid plan has a fixed fee for a term. You can choose a yearly term or a three-month term; three-month terms cost more per month than yearly terms. The plan fee includes a number of seats and a block of credits each month. Prices are shown in U.S. dollars and exclude taxes.

Automatic renewal

Your subscription renews automatically at the end of each term for another term of the same length, and we charge the payment method on file at the then-current price, until you cancel.

• Before you pay, the checkout screen shows the price, the term, the renewal date and how to cancel, and asks you to agree to these renewal terms.
• After you subscribe, we email you a confirmation with the same terms.
• We email the billing contact before each yearly renewal.
• If we increase the price of your plan, we tell you at least 30 days before the increase applies to your next renewal.

How to cancel

You can cancel at any time, online, in Settings → Billing → Cancel plan in the SignalPilot app. You do not need to call or email us. You can also email tarik@signalpilot.ai from your account email address.

Cancellation stops the next renewal. Your plan stays active, with its seats and monthly credits, until the end of the term you have paid for. You can reactivate before the term ends.

Credits and usage

• Credits pay for agent work such as chats, model tokens, evaluations and seats above your plan's included seats. The rate for each kind of work is shown in Settings → Billing.
• Included credits are granted at the start of each monthly period and expire at the end of that month. They do not roll over and have no cash value.
• Overage: usage beyond your included credits is billed at the overage rate shown in Settings → Billing and charged on your next invoice. Paid usage is not blocked automatically. Organization administrators can watch usage in Settings → Billing.
• Seats are counted daily. Members above your plan's included seats use credits at the seat rate.
• Credits put back: failed, low-evidence and flagged-wrong threads are never charged. Managed customers also receive precision credits as described in Service Levels and Guarantees.

Plan changes

• Upgrades take effect immediately. We charge the prorated difference for the rest of the current term.
• Downgrades and term changes take effect at your next renewal.

Refunds

Fees for the current term are non-refundable, and we do not give prorated refunds for partial terms after you cancel, except:

• as required by law;
• as described in the Terms of Service when we remove a material paid feature or make a material change to the Terms that you do not accept;
• under a guarantee or service-credit commitment in your Order Form (see Service Levels and Guarantees);
• for a charge made in error, which you must report within 60 days.

To request a refund, email tarik@signalpilot.ai with your organization name and the invoice number.

Failed payments

If a payment fails, we email the billing contact and retry. You have 14 days to update your payment method in Settings → Billing. After that, paid features are suspended until the balance is paid. Your data is not deleted because of a suspension.

Taxes

Fees exclude sales, use, value-added and similar taxes. We add applicable taxes to invoices where we are required to collect them. If you are tax-exempt, send your exemption certificate to tarik@signalpilot.ai.

Disputes and chargebacks

If you think a charge is wrong, please contact us before you dispute it with your bank. We will look into it and reply within 10 business days.

Contact

Billing questions: tarik@signalpilot.ai